RED INN HOTPOT MALAYSIA

An extraordinary hotpot chain based in Malaysia that focuses on providing excellent services and food to their customers.

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RED INN HOTPOT MALAYSIA

Website: www.redinnhotpot.com

Client: Red Inn Hotpot Malaysia

Service: Website Development

Year: 2020

BACKGROUND

Red Inn Hotpot Malaysia was established since year 2017 in Malaysia. In order to outshine their identity as a hotpot franchise, they quietly yet astonishing made known to the public by running hidden styled restaurant in the heritage building with no signboard to be seen even if somebody passing by. Aimed to provide the best quality of services and food to their customers to that they would spend a splendid time while eating with their loved ones is one of their daily goal and missions.

Red Inn Hotpot Malaysia approached Rebrand in light of finding an agency that could create a great looking website which better present their brand and provide an improved customer online order experience which is gaining traction due to covid-19 spreading globally.

Strategy

We have to come up with a strategy that could bring a better customer experience on to the table and improve their online sales order since their business were impacted by covid-19 and Movement Control Orders that are implemented within Malaysia.

Solution

Rebrand created a website that allow customers to select their favourite dishes and make orders directly through WhatsApp. This approach has brought a significant amount of convenience to their customer base which also increased their online delivery sales.